The benefits of E-support
The support is provided by the developer himself. This is practically only possible via e-mail. You do not have to first present your problems to a help desk employee, but you are right with the right person. Images, screenshots and attachments can easily be used to explain your problem.
Use of examples, screenshots and attachments
Calling back in absence is not necessary
Urgent problems are given priority
You can continue to work while waiting for your answer
The answer can be (re) read quietly
The knowledge of the help desk employee is limited, as is his influence on the software.
E-mail is really more convenient than telephoning, also for you!